Sometimes things can go wrong or maybe you just need some help with a few questions. For these situations, ZOTAC USA has you covered and currently provides three options for contacting Customer Support: E-mail, Phone, and Live Chat Support. Topics can range from general product questions, RMA status updates, sales questions, and technical support. The ZOTAC USA Customer Support team is here to help and can be contacted using these following options:
Messages can be sent directly to the ZOTAC USA Customer Support team by filling out the form located here: https://www.zotac.com/us/support#contact. For order related questions, please contact the Store directly at [email protected]. Turnaround time for email responses are usually 24-48 hours. During the weekend on Saturday and Sunday, messages will not be responded to until the next available business day, usually Monday – unless it is a ZOTAC USA observed holiday.
Customer Support can be called via phone at: +1 (877)-599-6822 Hours of operation are from 9 a.m. PST to 6 p.m. PST – Monday through Friday. Customer Support by phone is not accessible during weekends (Saturday and Sunday) or on ZOTAC USA observed holidays.
Live chat support services for the ZOTAC Store are available Monday through Friday between the hours of 9 a.m. PST and 6 p.m. PST. Customer Support chat is not available during the weekends (Saturdays or Sundays) or on observed ZOTAC USA holidays and will become accessible on the next available business day.