Due to the impact of COVID-19, our shipping carrier (UPS), has been greatly affected. Shipment processing time may experience some delay. We are doing our absolute best to fulfill orders as quickly as possible. We thank you for your understanding.

Customer Service

Sometimes things can go wrong or maybe you just need some help with a few questions. For these situations, ZOTAC USA has you covered and currently provides three options for contacting Customer Support: E-mail, Phone, and Live Chat Support. Topics can range from general product questions, RMA status updates, sales questions, and technical support. The ZOTAC USA Customer Support team is here to help and can be contacted using these following options:


Messages can be sent directly to the ZOTAC USA Customer Support team by filling out the form located here: https://store.zotac.com/contacts In addition, Customer Support can be contacted directly at [email protected] Turnaround time for email responses are usually 24-48 hours. During the weekend on Saturday and Sunday, messages will not be responded to until the next available business day, usually Monday – unless it is a ZOTAC USA observed holiday.


Customer Support can be called via phone at: +1 (877)-599-6822 Hours of operation are from 9 a.m. PST to 6 p.m. PST – Monday through Friday. Customer Support by phone is not accessible during weekends (Saturday and Sunday) or on ZOTAC USA observed holidays.